Useful Information

Age Requirements

A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.

Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.

For all other car classes, a customer presenting a major charge card must be at least 21 years old. An underage surcharge of $27.00 per day will apply for renters 21-24 years old.

Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.

A customer presenting an acceptable bank debit card must be at least 25 years old. (See Debit Card Policies for acceptable car groups and full details.)

Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.

A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.

e-Tolls

E-TOLL COLLECTION DEVICE AVAILABILITY

TOLL PAYMENT TAG PASS

You are responsible for payment of all tolls incurred during the rental period. We offer an optional service called e-toll that allows customers to use electronic toll lanes on highways, bridges, tunnels and other tolled passages. All vehicles are pre-equipped to electronically process tolls. If you do not pay cash for tolls, you automatically opt into our e-toll service to which you agree to pay us or our toll program administrator with whom we will share your credit card/debit information for all tolls incurred during your rental and all related fees, charges and penalties. The e-toll fees may take 4-8 weeks after the rental to be billed to your credit card/debit card on file.

E-TOLL SERVICE CONVENIENCE FEES

The convenience fee for e-Toll usage is $3.95 up to $5.95 USD for each day you use the E-Toll device and there is a maximum of $19.75 up to $29.75 USD per rental month, plus toll charges. There are NO service charges if e-Toll is NOT USED during the rental duration.

E-TOLL UNLIMITED

Available at participating locations in the following states: California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Oklahoma, Ohio, Pennsylvania, Rhode Island, Texas, Vermont, Washington and West Virginia.

If you use the unlimited E-Toll service, all cost of tolls and convenience Fees are included. For this service, you pay a flat fee of $10.99 up to $23.99 USD per each day of the rental period, regardless of whether or not you incur any tolls, or a flat fee of $54.95 up to $119.95 USD per week. E-toll unlimited must be purchased at the beginning of the rental.

OPTING OUT OF E-TOLL

If you do not choose e-toll unlimited at the time of rental, you may avoid the standard e-toll fees on any given day during the term of the rental if you ensure the transponder shield box is in the "closed" position and you pay cash for all tolls, use your own adequately funded, properly mounted and compatible electronic toll device to pay for all tolls, or pay the toll authority directly and follow the toll authority rules and requirements.

For more information on tolling, please visit avis.com/etoll or check at the time of rental.

Additional Driver Policy

All additional drivers must be at least 25 years of age. The following are exempt from the additional driver fee but must meet all other driver requirements: the renter's employer or fellow employee when on company business and renting under a corporate account; the renter's spouse or domestic partner; the companion driver of a renter with a disability who has completed the non-licensed renter form; for insurance replacement rentals, company employees or family members who are designated on the insurance policy. All other additional drivers must complete and sign an additional driver form and present valid credit identification. A maximum of two additional drivers may complete a form.

For all US states other than NV and NY, the additional driver fee is $13 per day per driver with a maximum charge of $65 per driver. The fee in New York is $3 per day per driver. The fee in Nevada is $11 per day per driver with a maximum of $55 per driver.

Directions

AFTER-HOURS RETURNS

Not Accepted

Rental vehicle must be returned during office hours. NOTE: Some locations may have a key drop available. If the customer chooses to leave the vehicle, the customer is responsible for the vehicle & all charges (including any damages the vehicle may have incurred during after hours) until the contract can be closed on the following business day. If the location does not have a key drop box, the location does not permit vehicles to be left after closing hours. The customer should never lock the keys inside the car. The customer will be charged a fee for a locksmith to unlock the vehicle.

*GENERAL DIRECTIONS*

Local Office Directions

The Loews Vanderbilt Hotel is located on the corner of West End Ave and 21st Ave N. Avis is located inside the lobby of the hotel.

PREFERRED SERVICE

Local Office Instructions

Proceed to the Avis rental counter. Show your drivers license and identify yourself as a Preferred Renter to the Avis rental agent in order to receive your preprinted rental document and keys.

Drivers License

At time of pick-up, driver must present a valid, U.S.-issued driver's license and credit card (or debit card at participating locations) in the driver's name. If the driver's license is not issued in the U.S., you must present your drivers license and either a passport or a Canadian enhanced license in the driver's name.

Rental Options

If you have added any of the following rental options to your reservations, terms and conditions may apply.

GPS:

Available at participating locations.

Minimum age is 25 but may vary by locations, underage surcharges may apply at certain locations.

Reliability of directions subject to timing of software implementation as well as that of which has been provided by the maker of the installed maps.

I (renter) acknowledge that the rental vehicle may be equipped with GPS (global positioning satellite system). I acknowledge that the satellite system may be limited by atmospheric or topographical conditions. I further acknowledge that the GPS unit may be rendered inoperative if it is tampered with or destroyed and or damaged in an accident or if the satellite systems are obstructed and inoperative.

Customer is responsible for all costs in the event of lost, stolen or damaged GPS unit and all of its components.

Renter agrees to release and hold Avis harmless for any GPS unit failures.

Gas Service Option

Fees for the Gas Service Option are not included in the Estimated Total.

Fees are assessed and applied at the time of rental.

Fees vary by location and are determined by current market value of gasoline in surrounding area of rental location and the fuel tank size of rental vehicle.

Customer will receive no credit or refund for unused fuel left in tank at time of return.

Roadside Assistance

Taxes not included in the Estimated Total will be applied at the time of rental.

Roadside Assistance service is available at all participating locations in the U.S., Canada, Puerto Rico, & U.S. Virgin Islands and New Zealand.

Roadside Assistance covers the cost for assistance with key replacement, lockouts, tire change service fee, jump starts and emergency fuel delivery (up to 3 gallons).

Prohibited use of the vehicle will void this option.

SiriusXM®

Taxes not included in the Estimated Total will be applied at the time of rental.

Available at participating U.S. locations

Other Options

Rental options not selected/offered on the avis.com website can not be modified online.

Taxes not included in the Estimated Total will be applied at the time of rental.

Any modifications to these rental options must be made by contacting customer service or can be made at the rental counter.

Towing

Towing is not permitted. Vehicles cannot be used to tow or push anything. A trailer hitch cannot be installed on the vehicles.

Fuel policy

Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.

Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:

1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car?s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.

Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.

2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.

3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.

Additional Fees

A Frequent Traveler Program Surcharge or Excise Tax of up to $1.50 per day may be applied and will be assessed in connection with miles, points or credits earned pursuant to this reservation.

Extensions or late returns may result in additional charges.

Credit Card Policies

Avis accepts most major credit cards as credit identification at the time of rental. The renter's name must be on the credit card.

Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.

You may be subject to a credit check or present additional identification. Acceptable forms of additional identification are: Valid passport or travel visa, military identification, birth certificate, marriage license, ATM card with customer name printed on face of card, health care identification card with customer?s name printed on face of card or company/college/university identification with a photograph. In some cases, you may be required to present an alternate credit card.

Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:

Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.

If you have prepaid the rental, the hold amount will be $250.00 USD.

While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.

Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.

Public Liability and Property Damage

Information not available at this time, please check at time of rental.

Public liability insurance is in accordance with the insurance laws of the country. Customer may inquire at the time of rental for additional information of the benefits, conditions and acceptance.

Note: Some credit cards provide insurance coverage, with certain limitations, as a benefit of using the card to rent vehicles. The customer is advised to contact the card issuer before the rental. Any waiver must be discussed directly with the location upon arrival.

Information not available at this time, please check at time of rental.

Travel Into Other Countries

Canada: Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of rental that you plan to drive into Canada so the location can provide a Canadian Non-Resident Insurance Card (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.

Mexico: Vehicles rented at this location are not allowed to travel into Mexico.

Optional Coverages

Acceptance of the Loss Damage Waiver relieves the renter and authorized additional drivers of responsibility for loss of, or damage to the Avis car, when they comply with the terms and conditions listed on the rental document jacket. At the time of rental, the customer must initial whether he/she accepts or declines the LDW and optional services. LDW and optional services must be signed for at the rental counter.

LDW is taxable.

If LDW is not accepted, the customer is financially responsible for the full value of:

Accident damage

Glass damage

Stolen items (radio, battery, etc.)

Vandalism

Theft of the car

Exceptions:

In Wisconsin, if LDW is not accepted, the renter is liable for all loss or damage to the Avis car due to an accident or reckless, wanton behavior.

In Illinois, if LDW is not accepted, the customer is financially responsible for the following types of damage, the responsibility amount varies based on car group rented ranging from $20,000.00 up to a maximum of $42,000.00 for rentals :

Accident damage

Glass damage

Stolen items (radio, battery, etc.)

Vandalism

Theft of the car

Canceling LDW

Once LDW has been purchased, it must remain on the contract. The customer has the option to return the car & close the rental agreement; however, this could change the rate for the rental agreement and a different, possibly higher, rate could apply for a new rental.

Exceptions:

Customers who rent in New York and purchase LDW in New York can decide to cancel this service at no charge, within specific guidelines:

Rental must be 2 days or more.

The cancellation must be within the first 24 hours of the rental.

The actual renter must take the car to an Avis location for inspection & must sign a cancellation notice.

Loss of Use

The customer may also be responsible for reimbursing Avis for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft (referred to as Loss of Use).

Global insurance coverages are always subject to change. Please verify at time of rental.